Contact me about
to
Svenska
Company Profile (PDF format)
 

Emergency calls
Regarding emergency calls (112) in Sweden.

It is not possible to just call "112" for emergency phone calls with satellite phone.

To reach the emergency central "SOS Alarm" and 112 with satellite phone call +46 63 107 112. Call will be routed to SOS-emergency center in Östersund which in turn will forward your call to correct SOS-center.

Portable Power support

IDG Satcom Case
manual (PDF)

Power Case
operating instructions (PDF)

Portable Daylight Panels
operating instructions (PDF)

General support
Satellite communication
Satcom Distribution searchable knowledge base (external link >>)
 
Vizada support
"Vizada is ready anytime of the night or day, to ensure that our communications services meet your expectations. Together with expert technical personnel at our earth stations, Vizada's Customer Care Center offers unparalleled experience, knowledge and problem-solving abilities.

Customer support includes activation of satellite terminals and SIM cards, a high level technical support and operator assistance, network monitoring, billing inquiries or locating the nearest Vizada Service Provider."

Vizada Customer Care Center
Phone (worldwide): + 1 301 838 7700
Phone (North America):  1 800 685 7898
Fax: + 1 301 838 7701
E-mail: customer.care@telenor.com

For urgent technical assistance, dial 33# from your Inmarsat satellite terminal. This service is free of charge.

Vizada Short Access Codes: Inmarsat A1/B/M/Mini-M/GAN/Fleet All Ocean Regions

BGAN support
Terminal Software
Download latest firmware for your terminal here >>

BGAN LaunchPad

Download latest Launchpad here >>

Product updates >>

How-to guides >>

Iridium support
General support
Download Iridum support material >>

Iridium manuals

9555 User’s Manual (PDF, 11 MB)
9555 Satellite Phone User's manual Supplement (PDF)
Personal Mailbox Quick Reference Guide (PDF, 230KB)
Motorola 9500 Portable Phone Quick Reference Guide (PDF, 400KB)
Motorola 9505 Portable Phone Quick Reference Guide (PDF, 415KB)
Motorola 9501 Pager Quick Reference Guide (PDF, 72KB)
SMS Service overview (PDF, 112KB)

Iridium interactive training (Macromedia Flash is required)
View Iridium Quick Reference in browser
or Download executable instead (500KB)
View Motorola 9500 Portable Phone Mini Training Guide in browser
or Download executable instead (500KB)
View Motorola 9505 Portable Phone Mini Training Guide in browser
or Download executable instead (500KB)
View Motorola 9501 Pager Mini Training Guide in browser
or Download executable instead (500KB)

Thuraya support
General support
SO-2510 >>
SG-2520 >>
XT >>

Thuraya manuals

Ascom 21
User Manual (PDF)

Hughes HNS-7100
User Manual (PDF)

Hughes 7101
User Manual (PDF)
   
Thuraya XT User Manual (PDF 9 MB)

Speed tests
BGAN Speed Tester >>

Speedtest.net >>

TP-Test (swedish) >>

Please contact us for support and service.

Independent Development Group Sitemap Svenska +46-8-7652670 Copyright © IDG Europe AB