IDG Europe AB - Support

Emergency calls

Regarding emergency calls (112) in Sweden.

It is not possible to just call "112" for emergency phone calls with satellite phone.

To reach the emergency central "SOS Alarm" and 112 with satellite phone call +46 63 107 112. Call will be routed to SOS-emergency center in Östersund which in turn will forward your call to correct SOS-center.

Portable Power support

IDG Satcom Case
manual (PDF)

Power Case
operating instructions (PDF)

Portable Daylight Panels
operating instructions (PDF)

General support

Satellite communication
Satcom Distribution searchable knowledge base (external link >>)

Vizada support

"Vizada is ready anytime of the night or day, to ensure that our communications services meet your expectations. Together with expert technical personnel at our earth stations, Vizada's Customer Care Center offers unparalleled experience, knowledge and problem-solving abilities.

Customer support includes activation of satellite terminals and SIM cards, a high level technical support and operator assistance, network monitoring, billing inquiries or locating the nearest Vizada Service Provider."

Vizada Customer Care Center
Phone (worldwide): + 1 301 838 7700
Phone (North America): 1 800 685 7898
Fax: + 1 301 838 7701
E-mail: customer.care@telenor.com

For urgent technical assistance, dial 33# from your Inmarsat satellite terminal. This service is free of charge.

For Vizada manuals, please visit this link.

Vizada Short Access Codes: Inmarsat A1/B/M/Mini-M/GAN/Fleet All Ocean Regions

BGAN support

Thrane & Thrane Software
Download version 2.04 for EXPLORER 700 >>

Launchpad release 2.7.0
BGAN LaunchPad 2.7.0 is released.
The software can be downloaded via LaunchPad's update process. For more information please visit http://www.inmarsat.com/Support/BGAN/default.aspx.

Product updates >>

How-to guides >>

R-BGAN support